Reviews

The Shoe Care Shop Int.
9.3 / 10
1329 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1329 Reviews

Sami Nyström

10/10

I think in my case the customer service was exceptionally good. Even though you dont normally deliver to Finland, you did so. I thank you for it. I like your website also, it is very easy to use and... I think in my case the customer service was exceptionally good. Even though you dont normally deliver to Finland, you did so. I thank you for it. I like your website also, it is very easy to use and full of useful information.

Strengths

The information you give to customers (without pushing) is absolutely great.

Franz Fritz

10/10

Alles perfekt 👍

Strengths

Alles Perfekt von der Bestellung bis zur Auslieferung an die Lieferadresse 👍👍

Stuart Knox

10/10

Excellent

Strengths

Quality products for shoe care. Useful information on shoe care (videos)

Thomas Grutzeck

10/10

All went ok

Strengths

Good products and information.Pro

Yokasta Castillo

10/10

The best experience for an online shopping experience.

Strengths

Kept me informed about stock and communicated with me throughout the process. Great customer service.

Klaus Maier

10/10

Perfect

Strengths

everything

Hyosung Han

10/10

Exceptional customer care

Strengths

One of the items I ordered was broken due to insufficient insulation in the box to protect during shipping. When I contacted them, they responded very quickly and shipped out a replacement free of... One of the items I ordered was broken due to insufficient insulation in the box to protect during shipping. When I contacted them, they responded very quickly and shipped out a replacement free of charge. It was one of the best customer support experience I had in several years!

Reply The Shoe Care Shop Int.:

Hi! Thank you for your nice feedback. We will definitely keep this in consideration in terms of getting perhaps thicker walled boxed for internation shipments. So far, we have very little issues,... Hi! Thank you for your nice feedback. We will definitely keep this in consideration in terms of getting perhaps thicker walled boxed for internation shipments. So far, we have very little issues, but we are always for preventing damages during shipping of course.
Thanks again for your friend feedback and order! Let us know if we can help you with anything shoe care related in the future.
Kind regards,
Donny

Darryl Tolliver

10/10

The ordering process was simple and informative. Delivery was fast and Product was as described. Highly recommended.

Strengths

The website was very easy to maneuver and provided good insights about shoe care.

Tina Sweeney

10/10

Very good service and speedy delivery always. Very good advice given about products and how to use them... brilliant company 😀

Strengths

Efficient and helpful

Sarah Russell

9/10

Good the sample pot was a little disappointing as it wasn’t labelled and struggled to find the initial order as to what it was

Strengths

Excellent products

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