Reviews

The Shoe Care Shop
9.3 / 10
1390 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1390 Reviews

Filly Sannino

10/10

An amazing and pleasing experience

Strengths

Amazing customer service before and after the purchase

Slawomir Duscha

9/10

I am content

Strengths

Gold overview on the Website regarding the product and good consultation offers and helpfulness

Dominic Aiello

9/10

Very good and prompt

Strengths

a complete array of shoe care products

Jens Glassau Hansen

9/10

Good

Strengths

Wide assortment

Kat Soduro

9/10

Shop for quality shoe care products

Strengths

Range of products, pricing, shipping

Maria-juliane Von Akerman

10/10

Really good

Strengths

More than 5 Stars is not possible

stephen lewis

7/10

Quick efficient

Strengths

Easy to navigate site

Page Bowler

10/10

I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised... I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised throughout. The products themselves were wonderful and really did a great job with my shoes. Excellent customer service experience all around+

Strengths

Responsiveness and quality

martin stocker

10/10

Quick delivery, good Produkts.

Strengths

1

Mark Sullivan

2/10

Not good at all

Strengths

You have what I needed.

Reply The Shoe Care Shop:

Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery... Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully.
As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you.
We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue.
Sorry again for the inconvenience. We will do our best to get this sorted for you.
Kind regards,
Donny

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