Reviews

9.3 / 10
1325 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1325 Reviews

Yokasta Castillo

10/10

The best experience for an online shopping experience.

Strengths

Kept me informed about stock and communicated with me throughout the process. Great customer service.


Klaus Maier

10/10

Perfect

Strengths

everything


Hyosung Han

10/10

Exceptional customer care

Strengths

One of the items I ordered was broken due to insufficient insulation in the box to protect during shipping. When I contacted them, they responded very quickly and shipped out a replacement free of... One of the items I ordered was broken due to insufficient insulation in the box to protect during shipping. When I contacted them, they responded very quickly and shipped out a replacement free of charge. It was one of the best customer support experience I had in several years!

Reply The Shoe Care Shop Int.:

Hi! Thank you for your nice feedback. We will definitely keep this in consideration in terms of getting perhaps thicker walled boxed for internation shipments. So far, we have very little issues,... Hi! Thank you for your nice feedback. We will definitely keep this in consideration in terms of getting perhaps thicker walled boxed for internation shipments. So far, we have very little issues, but we are always for preventing damages during shipping of course.
Thanks again for your friend feedback and order! Let us know if we can help you with anything shoe care related in the future.
Kind regards,
Donny


Darryl Tolliver

10/10

The ordering process was simple and informative. Delivery was fast and Product was as described. Highly recommended.

Strengths

The website was very easy to maneuver and provided good insights about shoe care.


Tina Sweeney

10/10

Very good service and speedy delivery always. Very good advice given about products and how to use them... brilliant company 😀

Strengths

Efficient and helpful


Sarah Russell

9/10

Good the sample pot was a little disappointing as it wasn’t labelled and struggled to find the initial order as to what it was

Strengths

Excellent products


William M Clemens

9/10

The best place for all your shoe care needs. Great customer service as well.

Strengths

Customer service, super helpful and in stock items.


Ezekiel Wang

10/10

Excellent

Strengths

Extra fast shipping and great communication.


Scott Estes

10/10

Easy to order. Very quick shipping. High quality products; exactly what I needed. Perfect amount of (email) communication to keep me updated on my order.

Strengths

Stated in first section


Nathan Holliday

8/10

Great range of high class products from people who know and care about shoes.

Strengths

Really well curated product range and expert knowledge from staff.