Reviews

The ShoeCare-Shop International
9.3 / 10
1375 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9.2/10

1375 Reviews

PERPETUAL D'SOUZA

8/10

Quite professional

Strengths

Details answers were given to my queries.

Peter Tidd

10/10

Very professional and efficient

Strengths

I love the detail with which you present your goods and generally how to use your products efficiently.

Tim F.

3/10

I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very... I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very first use. Despite providing clear details and asking for a simple check or solution, I never received any response.

The products may be fine, but a company that does not reply to legitimate customer concerns leaves a very poor impression. Reliable after‑sales support is essential, and unfortunately, this experience was far from satisfactory.

Strengths

Competable prices.

Reply The ShoeCare-Shop International:

Hi Timothy,
Thank you for taking the time to write us a review. I am afraid your messages ended up in our spam folder somehow so we never saw your emails till you wrote this email. Thank you... Hi Timothy,
Thank you for taking the time to write us a review. I am afraid your messages ended up in our spam folder somehow so we never saw your emails till you wrote this email. Thank you for letting us know this way.
Glad we were able to speak about this via email in the end and came to a solution.
Thank you for your patience.
Donny
The Shoe Care Shop

Paul Roussel

5/10

Package turned up damaged. It wasn't clear on ordering that a signature would be required or that it was delivered from NL when the website was .co.uk.

Strengths

Good product selection and advice

Reply The ShoeCare-Shop International:

Dear sir, madam,
Thank you for your review. We’re sorry to hear that your package arrived damaged. Our apologies for that.
Of course, we’ll be happy to make this right. Please contact us at... Dear sir, madam,
Thank you for your review. We’re sorry to hear that your package arrived damaged. Our apologies for that.
Of course, we’ll be happy to make this right. Please contact us at customercare@theshoecareshop.com with a list of the items that need replacing, and we’ll send replacements free of charge.
Regarding our .co.uk website, we have websites for several regions, including the UK, US, Germany and the Netherlands. This allows us to charge customers in their local currency and tailor our service more specifically to each region. Our store and warehouse are based in Amsterdam, the Netherlands, which is where your order was shipped from.
Thanks again for letting us know. We’ll gladly help resolve this for you.
Kind regards,
Donny
The Shoe Care Shop

John

10/10

🫡

Strengths

🫡

Ursula Coppinger

8/10

Good

Strengths

Quick delivery

Kamil

10/10

Good stuf

Strengths

Good stuf

Paulo Alexandre Rodrigues

10/10

Excellent service. I have bought the Shoe care valet and it is beautiful, very well done and finished. The Saphir products that I have bought are excellent to. Thank you very much.

Strengths

Quality.

Shemaf

10/10

Very good customer service

Strengths

Very good customer service

James Stewart

2/10

I don't know as I have not received my package yet.

Strengths

Not sure yet

Reply The ShoeCare-Shop International:

Thank you for your review, James.
We are sorry to hear that your parcel has not arrived yet. We checked the tracking details we sent you and can see that your order is currently being held at... Thank you for your review, James.
We are sorry to hear that your parcel has not arrived yet. We checked the tracking details we sent you and can see that your order is currently being held at U.S. Customs for the last 7 days.
Unfortunately, we have seen that customs checks and import tariff checks for shipments to the United States can sometimes cause significant delays. These processing times can vary a lot from week to week, and sadly this is not something we have direct influence over once the parcel has reached customs.
We completely understand that this is frustrating, and we are sorry for the inconvenience. We hope your parcel will be released and delivered soon.
Once you have received your order, we would really appreciate it if you would consider updating your review based on the full experience and the products received.
Kind regards,
The Shoe Care Shop team

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