Reviews

The Shoe Care Shop
9.3 / 10
1388 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1388 Reviews

Dominic Aiello

9/10

Very good and prompt

Strengths

a complete array of shoe care products

Jens Glassau Hansen

9/10

Good

Strengths

Wide assortment

Kat Soduro

9/10

Shop for quality shoe care products

Strengths

Range of products, pricing, shipping

Maria-juliane Von Akerman

10/10

Really good

Strengths

More than 5 Stars is not possible

stephen lewis

7/10

Quick efficient

Strengths

Easy to navigate site

Page Bowler

10/10

I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised... I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised throughout. The products themselves were wonderful and really did a great job with my shoes. Excellent customer service experience all around+

Strengths

Responsiveness and quality

martin stocker

10/10

Quick delivery, good Produkts.

Strengths

1

Mark Sullivan

2/10

Not good at all

Strengths

You have what I needed.

Reply The Shoe Care Shop:

Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery... Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully.
As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you.
We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue.
Sorry again for the inconvenience. We will do our best to get this sorted for you.
Kind regards,
Donny

Aljaž Kapun

9/10

The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still... The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still paid €30 for shipping a package measuring 20x16x10cm. This seems really too much for shipping from the Netherlands to Slovenia. For comparison, I recently had free shipping for a similar package from Denmark because the purchase was over €70.

Strengths

Good product selection and informations.

Reply The Shoe Care Shop:

Dear Aljaž,
Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process.
We completely understand your point about the shipping... Dear Aljaž,
Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process.
We completely understand your point about the shipping costs to Slovenia. We agree that €30 is a steep price to pay for shipping, especially compared to some other countries where we are able to offer lower rates.
Unfortunately, shipping from the Netherlands to Slovenia is currently quite expensive for us as well. We always try to offer the best shipping prices we can, and we keep an eye on the available rates, but Slovenia is one of the destinations where shipping costs are still relatively high. At the moment, the actual shipping cost for us is even slightly higher than the amount charged.
That said, your criticism is completely fair, and we do wish we could offer a better rate for Slovenia. We will continue to monitor the shipping options and hope to improve this in the future.
Kind regards,
Donny

Patrick Staley

10/10

Quick shipping and fairly priced. Appreciated the efficient packaging and waste minimization.

Strengths

Range of shoe care products.

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