Reviews

The Shoe Care Shop
9.3 / 10
1385 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1385 Reviews

Maria-juliane Von Akerman

10/10

Really good

Strengths

More than 5 Stars is not possible

stephen lewis

7/10

Quick efficient

Strengths

Easy to navigate site

Page Bowler

10/10

I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised... I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised throughout. The products themselves were wonderful and really did a great job with my shoes. Excellent customer service experience all around+

Strengths

Responsiveness and quality

martin stocker

10/10

Quick delivery, good Produkts.

Strengths

1

Mark Sullivan

2/10

Not good at all

Strengths

You have what I needed.

Reply The Shoe Care Shop:

Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery... Dear Mark,
Thank you for your feedback. I am sorry to hear that your order has not been delivered yet.
I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully.
As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you.
We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue.
Sorry again for the inconvenience. We will do our best to get this sorted for you.
Kind regards,
Donny

Aljaž Kapun

9/10

The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still... The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still paid €30 for shipping a package measuring 20x16x10cm. This seems really too much for shipping from the Netherlands to Slovenia. For comparison, I recently had free shipping for a similar package from Denmark because the purchase was over €70.

Strengths

Good product selection and informations.

Reply The Shoe Care Shop:

Dear Aljaž,
Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process.
We completely understand your point about the shipping... Dear Aljaž,
Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process.
We completely understand your point about the shipping costs to Slovenia. We agree that €30 is a steep price to pay for shipping, especially compared to some other countries where we are able to offer lower rates.
Unfortunately, shipping from the Netherlands to Slovenia is currently quite expensive for us as well. We always try to offer the best shipping prices we can, and we keep an eye on the available rates, but Slovenia is one of the destinations where shipping costs are still relatively high. At the moment, the actual shipping cost for us is even slightly higher than the amount charged.
That said, your criticism is completely fair, and we do wish we could offer a better rate for Slovenia. We will continue to monitor the shipping options and hope to improve this in the future.
Kind regards,
Donny

Patrick Staley

10/10

Quick shipping and fairly priced. Appreciated the efficient packaging and waste minimization.

Strengths

Range of shoe care products.

GARETH HUGHES

10/10

After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the... After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the information that came with the package and in follow up emails.

Really happy and would purchase from the company again.

Strengths

Providing good products and the general presentation of the website and any details 8 may if had concerns about.

Martin Slier

10/10

Fantastic

Strengths

I requested the product on Whatsapp. Was going to be in Amsterdam for one full day (Saturday). Donny advised that best would be to order online and deliver Package to my hotel. Everything happened... I requested the product on Whatsapp. Was going to be in Amsterdam for one full day (Saturday). Donny advised that best would be to order online and deliver Package to my hotel. Everything happened smoothly from there and package delivered as promised.

Mindy Shah

8/10
(Bewerkt)

Product arrived in very damaged box. One bottle had dented lid and was leaking, two of the polishes had very altered consistency (likely from heat during transport). Probably could have put more... Product arrived in very damaged box. One bottle had dented lid and was leaking, two of the polishes had very altered consistency (likely from heat during transport). Probably could have put more padding material in the box given how rough shipping can be. I emailed the company and received a response the next day. They have been very cooperative on finding a resolution.

Strengths

Good selection; educational info on site

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