Reviews

The Shoe Care Shop
9.3 / 10
1380 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9.2/10

1380 Reviews

Aljaž Kapun

9/10

The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still... The selection of products is large, the website is clear and ordering products is easy.
However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still paid €30 for shipping a package measuring 20x16x10cm. This seems really too much for shipping from the Netherlands to Slovenia. For comparison, I recently had free shipping for a similar package from Denmark because the purchase was over €70.

Strengths

Good product selection and informations.

Patrick Staley

10/10

Quick shipping and fairly priced. Appreciated the efficient packaging and waste minimization.

Strengths

Range of shoe care products.

GARETH HUGHES

10/10

After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the... After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the information that came with the package and in follow up emails.

Really happy and would purchase from the company again.

Strengths

Providing good products and the general presentation of the website and any details 8 may if had concerns about.

Martin Slier

10/10

Fantastic

Strengths

I requested the product on Whatsapp. Was going to be in Amsterdam for one full day (Saturday). Donny advised that best would be to order online and deliver Package to my hotel. Everything happened... I requested the product on Whatsapp. Was going to be in Amsterdam for one full day (Saturday). Donny advised that best would be to order online and deliver Package to my hotel. Everything happened smoothly from there and package delivered as promised.

Mindy Shah

8/10
(Bewerkt)

Product arrived in very damaged box. One bottle had dented lid and was leaking, two of the polishes had very altered consistency (likely from heat during transport). Probably could have put more... Product arrived in very damaged box. One bottle had dented lid and was leaking, two of the polishes had very altered consistency (likely from heat during transport). Probably could have put more padding material in the box given how rough shipping can be. I emailed the company and received a response the next day. They have been very cooperative on finding a resolution.

Strengths

Good selection; educational info on site

PERPETUAL D'SOUZA

8/10

Quite professional

Strengths

Details answers were given to my queries.

Peter Tidd

10/10

Very professional and efficient

Strengths

I love the detail with which you present your goods and generally how to use your products efficiently.

Tim F.

3/10

I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very... I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very first use. Despite providing clear details and asking for a simple check or solution, I never received any response.

The products may be fine, but a company that does not reply to legitimate customer concerns leaves a very poor impression. Reliable after‑sales support is essential, and unfortunately, this experience was far from satisfactory.

Strengths

Competable prices.

Reply The Shoe Care Shop:

Hi Timothy,
Thank you for taking the time to write us a review. I am afraid your messages ended up in our spam folder somehow so we never saw your emails till you wrote this email. Thank you... Hi Timothy,
Thank you for taking the time to write us a review. I am afraid your messages ended up in our spam folder somehow so we never saw your emails till you wrote this email. Thank you for letting us know this way.
Glad we were able to speak about this via email in the end and came to a solution.
Thank you for your patience.
Donny
The Shoe Care Shop

Paul Roussel

5/10

Package turned up damaged. It wasn't clear on ordering that a signature would be required or that it was delivered from NL when the website was .co.uk.

Strengths

Good product selection and advice

Reply The Shoe Care Shop:

Dear sir, madam,
Thank you for your review. We’re sorry to hear that your package arrived damaged. Our apologies for that.
Of course, we’ll be happy to make this right. Please contact us at... Dear sir, madam,
Thank you for your review. We’re sorry to hear that your package arrived damaged. Our apologies for that.
Of course, we’ll be happy to make this right. Please contact us at customercare@theshoecareshop.com with a list of the items that need replacing, and we’ll send replacements free of charge.
Regarding our .co.uk website, we have websites for several regions, including the UK, US, Germany and the Netherlands. This allows us to charge customers in their local currency and tailor our service more specifically to each region. Our store and warehouse are based in Amsterdam, the Netherlands, which is where your order was shipped from.
Thanks again for letting us know. We’ll gladly help resolve this for you.
Kind regards,
Donny
The Shoe Care Shop

John

10/10

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Strengths

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