Reviews

9.3 / 10
1042 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1042 Reviews

Schmitz

6/10

I bought the "Shoe Care Set - Plus". Unfortunately, the included shoe brush "Shine brush, 100% horsehair (dark bristles with black color)" is an absolute disaster. From the outside it looks very... I bought the "Shoe Care Set - Plus". Unfortunately, the included shoe brush "Shine brush, 100% horsehair (dark bristles with black color)" is an absolute disaster. From the outside it looks very high quality with the beautiful dark wood. But it is by far the most horrible brush in my life. Not just 3 or 4 hairs came loose while brushing, but hundreds! The hairs then stuck to the shoe polish on my shoes, and my floor was covered in these black hairs. This was very disgusting and thoroughly ruined my "cleaning experience" with the otherwise good products.

Strengths

Fast delivery

Reply The ShoeCare-Shop International:

Hello sir, madam,
Thank you for your feedback. We find it unfortunate you received a shoe shine brush that is showing a production error. A new brush usually sheds some hair in the beginning,...
Hello sir, madam,
Thank you for your feedback. We find it unfortunate you received a shoe shine brush that is showing a production error. A new brush usually sheds some hair in the beginning, but within reason of course. Unfortunately, from time to time there is a bad apple in between the bunch that sheds more hair than normal. If you would like we can replace the brush free of charge with one that does not have this issue. If you would like that please send us an email. Also for future questions and complaints you can always reach out to us via email or phone and we will be happy to resolve the issue.
Kind regards,
Donny Brom
Customer service


Konstantinos Kostopoulos

10/10

It was very good.

Strengths

It was clear and understanding.


Joachim

10/10

Great place to order the finest shoe care products!

Strengths

Great selection, lots if helpful tutorials


Michael

10/10

Excellent service.

Strengths

Just an all round excellent service.


Tomi

10/10

Fast shipping, good packing. Highly recommended 🙂

Strengths

Much instructions, easy buying, hq-products


Peter

10/10

Excellent

Strengths

Product and service


Giulio_Alberto

10/10

Buying at good price and first class service

Strengths

Prices


Myles

9/10

Great!

Strengths

Shipping time and selection.


Patrick

10/10

Great

Strengths

N/a


Jeremy

10/10

Excellent product's for sale.

Strengths

excellent product , saphir polish superb. very pleased by end result when used on my shoes..

Reply The ShoeCare-Shop International:

Hello!
Thank you for your kind words. If we can help you with your shoe care routine please let us know. We gladly help out where we can. As for the shipping issues to the UK we are aware now....
Hello!
Thank you for your kind words. If we can help you with your shoe care routine please let us know. We gladly help out where we can. As for the shipping issues to the UK we are aware now. We hope they are resolved in the upcoming week or so. So next time you should not experience any delays.
Kind regards,
Donny Brom