Reviews

The ShoeCare-Shop International
9.3 / 10
1051 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1051 Reviews

John_

10/10

Excellent from start to finish

Strengths

Clear and consistent messaging

Colin

10/10

Excellent, prompt delivery, nice ha d written card. Very good service. I appreciated the leaflets thrown in with the order.

Strengths

Speed and your instragram page

Gianpaolo

2/10

Order not yet arrived, and not sure when will arrive.

Strengths

No

Reply The ShoeCare-Shop International:

Hello Gianpaolo,
Thank you for your feedback letting us know your order has not arrived yet. I am sorry to hear about this. Be sure to send us an email next time if you think it is taking a bit... Hello Gianpaolo,
Thank you for your feedback letting us know your order has not arrived yet. I am sorry to hear about this. Be sure to send us an email next time if you think it is taking a bit too long for your order to to arrive. We are always happy to help.
I see that there are some delays at the airport at the moment. We will get after it and let you know once we find out more about the status of your order.
Sorry for the delay.
Kind regards,
Donny Brom

Tomislav Špišić

10/10

Simple ordering process and everything was orderly and quickly delivered.

Strengths

Fast delivery and exceptionally good stock.

n/a

10/10

Smooth

Strengths

Smoothness

Uli

10/10

Highly recommendable shop

Strengths

high-quality products and excellent service

Jonathan

7/10

Satisfactory. Mostly price-driven

Strengths

Price competitive on products

Reply The ShoeCare-Shop International:

Hi Jonathan,
Thank you for your feedback. We appreciate it. We hope you enjoy your order. If you have any questions regarding the products or on how to shine your shoes you are more than welcome... Hi Jonathan,
Thank you for your feedback. We appreciate it. We hope you enjoy your order. If you have any questions regarding the products or on how to shine your shoes you are more than welcome to ask our specialists. In regards to the shipping rates, this is unfortunately something we cannot avoid when shipping abroad. Especially, in the current situation where fuel prices and there fore shipping costs have risen dramatically. For bigger orders we are still giving free shipping on orders so we advice to combine orders to get free shipping.
Kind regards,
Donny
The Shoe Care Shop

Paul

10/10

A very efficient company and prompt delivery

Strengths

Site is easy to navigate and there id a great selection of products

Noel

10/10

Excellent service and price

Strengths

good price for the item, ease of ordering and order updates, quick delivery

Schmitz

6/10

I bought the "Shoe Care Set - Plus". Unfortunately, the included shoe brush "Shine brush, 100% horsehair (dark bristles with black color)" is an absolute disaster. From the outside it looks very... I bought the "Shoe Care Set - Plus". Unfortunately, the included shoe brush "Shine brush, 100% horsehair (dark bristles with black color)" is an absolute disaster. From the outside it looks very high quality with the beautiful dark wood. But it is by far the most horrible brush in my life. Not just 3 or 4 hairs came loose while brushing, but hundreds! The hairs then stuck to the shoe polish on my shoes, and my floor was covered in these black hairs. This was very disgusting and thoroughly ruined my "cleaning experience" with the otherwise good products.

Strengths

Fast delivery

Reply The ShoeCare-Shop International:

Hello sir, madam,
Thank you for your feedback. We find it unfortunate you received a shoe shine brush that is showing a production error. A new brush usually sheds some hair in the beginning,... Hello sir, madam,
Thank you for your feedback. We find it unfortunate you received a shoe shine brush that is showing a production error. A new brush usually sheds some hair in the beginning, but within reason of course. Unfortunately, from time to time there is a bad apple in between the bunch that sheds more hair than normal. If you would like we can replace the brush free of charge with one that does not have this issue. If you would like that please send us an email. Also for future questions and complaints you can always reach out to us via email or phone and we will be happy to resolve the issue.
Kind regards,
Donny Brom
Customer service

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