Reviews

The ShoeCare-Shop International
9.3 / 10
1351 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1351 Reviews

Mr GM ROBERTS

10/10

Superb service, ordered on-line, and within a couple of days, my delivery of Saphir arrived. What impressed me was how the item had been packaged, very much packed with care and respect, you could... Superb service, ordered on-line, and within a couple of days, my delivery of Saphir arrived. What impressed me was how the item had been packaged, very much packed with care and respect, you could teach most of your competitors a lesson. Thank you, I’ ll be back very soon. Gwyn.

Strengths

Customer service, quick delivery, and careful packaging.

Jessica

9/10

I was looking for a product that is never available here in the US. I was able to find it at your store and was pleasantly surprised about the process and the speedy delivery.

Strengths

Easy and fast

Tracey

10/10

Happy with my experience

Strengths

Fast delivery

John Davies

10/10

Solid and quick

Strengths

Quick and easy

Reply The ShoeCare-Shop International:

Thanks for your review, and sorry to hear the delivery updates were confusing and that the handover did not go smoothly.
Hi,
I am so sorry to hear that you had issues with the delivery of... Thanks for your review, and sorry to hear the delivery updates were confusing and that the handover did not go smoothly.
Hi,
I am so sorry to hear that you had issues with the delivery of your order!
For orders to Germany we offer two shipping options at checkout, our standard international postal option and DHL. As a small tip for next time, if you would like to try an alternative carrier experience, you can select DHL at checkout.
Thanks again for the feedback, we really appreciate it, and we are glad you were happy with everything else.
Kind regards,
Donny
Team The Shoe Care Shop

Dakota Dalton

10/10

Had a really good experience. My order felt very personal and tailored to my leather needs. I will definitely be ordering from here from now on.

Strengths

Custom tailored order, advice, fast shipping, quality

Guilhem Cozier

10/10

Great

Strengths

Doesn’t charge a markup for products from other brands (e.g. Saphir Médaille d’Or)

Michael Shands

10/10

Great experience. Great packing; quick to ship package. Will order again. Delayed delivery was not Seller’s fault.

Strengths

Product selection; easy transaction.

Jasper de Jong

10/10

Great service. Ut way too much emails.

Strengths

All of it

Eva-Maria Schuler

10/10

Sehr gute Schuhpflegeartikel, die in dieser Qualität nicht im ortsansässigen Schuhfachhandel erhältlich sind! War lange auf der Suche nach diesen hervorragenden Produkten!

Strengths

Die hervorragende Qualität der Produkte (wie schon erwähnt!), die sehr übersichtliche und einladende Homepage, die Möglichkeiten der Kontaktaufnahme und der schnelle Versand mit sehr guter Verpackung!

Howard Spencer

10/10

Consistently excellent. Very efficient turn round and fast delivery via FedEx. Excellent help and advice when needed

Strengths

Excellent customer care and very efficient order processing. Very knowledgeable about shoe care and polishing techniques. My questions answered in English

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