Reviews

9.3 / 10
1355 reviews
Write a review

98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1355 Reviews

David Dixon

9/10

Pleasant experience.

Strengths

Professional company


Rick Hofmann

10/10

Purchase of some shoe shine products

Strengths

I made an error when I placed my order and wanted to correct it. I was pleasantly surprised at the ease and speed with which they corrected my error.


Nigel Penzer

10/10

Excellent

Strengths

Good servicr


Paul

10/10

Excellent experience

Strengths

Range of products


Mr GM ROBERTS

10/10

Superb service, ordered on-line, and within a couple of days, my delivery of Saphir arrived. What impressed me was how the item had been packaged, very much packed with care and respect, you could... Superb service, ordered on-line, and within a couple of days, my delivery of Saphir arrived. What impressed me was how the item had been packaged, very much packed with care and respect, you could teach most of your competitors a lesson. Thank you, I’ ll be back very soon. Gwyn.

Strengths

Customer service, quick delivery, and careful packaging.


Jessica

9/10

I was looking for a product that is never available here in the US. I was able to find it at your store and was pleasantly surprised about the process and the speedy delivery.

Strengths

Easy and fast


Tracey

10/10

Happy with my experience

Strengths

Fast delivery


John Davies

10/10

Solid and quick

Strengths

Quick and easy

Reply The ShoeCare-Shop International:

Thanks for your review, and sorry to hear the delivery updates were confusing and that the handover did not go smoothly.
Hi,
I am so sorry to hear that you had issues with the delivery of...
Thanks for your review, and sorry to hear the delivery updates were confusing and that the handover did not go smoothly.
Hi,
I am so sorry to hear that you had issues with the delivery of your order!
For orders to Germany we offer two shipping options at checkout, our standard international postal option and DHL. As a small tip for next time, if you would like to try an alternative carrier experience, you can select DHL at checkout.
Thanks again for the feedback, we really appreciate it, and we are glad you were happy with everything else.
Kind regards,
Donny
Team The Shoe Care Shop


Dakota Dalton

10/10

Had a really good experience. My order felt very personal and tailored to my leather needs. I will definitely be ordering from here from now on.

Strengths

Custom tailored order, advice, fast shipping, quality


Guilhem Cozier

10/10

Great

Strengths

Doesn’t charge a markup for products from other brands (e.g. Saphir Médaille d’Or)