Reviews

The Shoe Care Shop Int.
9.3 / 10
1245 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1245 Reviews

Alexander Nelson

7/10

I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from... I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from competitors (Kirby Allison) to you guys. I would say almost everything about you guys is fantastic, except delivery speed. I really think it needs to be addressed.

Strengths

Everything about the website, the articles, videos, and the tips/how to use for each individual product is next level and fantastic. Amazing! Big reason I have switched from competitors to you.

Reply The Shoe Care Shop Int.:

Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of... Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of your most recent order I see that the package indeed got delayed by FedEx for some reason. I am not sure why. If you are about to place your order be sure to send us a quick email so we can upgrade you to express shipping without any additional charge.

Robert E Collins

9/10

I’m a word, wonderful.

Strengths

Functionality

Alessandro Pisano

9/10

B

Strengths

Clear

Nicole

9/10

Very satisfied with the order.

Strengths

High quality products and nice packaging.

Johnny Ko

8/10

Very pleasant

Strengths

Speedy delivery with constant updates

Rodrigo Espinosa

10/10

Great! Easy to find and get what I needed.

Strengths

Excellent product.

Tomislav Knežić

9/10

Experience with Shoe Care Shop is excellent, with delivery service not so much.

Strengths

Great products, quick response, informative web site, customer care

Reply The Shoe Care Shop Int.:

Hi Tomislav,
Thank you for your kind review.
I am sorry to hear about your experience with the delivery. I see that you did receive your order in the end. If there is anything we can do to... Hi Tomislav,
Thank you for your kind review.
I am sorry to hear about your experience with the delivery. I see that you did receive your order in the end. If there is anything we can do to help at this stage please make sure to let us know via email.
Kind regards,
Donny Brom
The Shoe Care Shop

Tony Glass

10/10

On line order of products

Strengths

Selection of products, quality and speedy processing

N

10/10

Amazing - very well made website, full of helpful materials. I appreciated the email with links to guides for show shining. The ordering process end to end was very well done. I am very pleased with... Amazing - very well made website, full of helpful materials. I appreciated the email with links to guides for show shining. The ordering process end to end was very well done. I am very pleased with the entire experience. I even bought some extra products because I wasn't sure which colour would be closest thinking I would return the ones that didn't match but I ended up keeping them all for future use.

Strengths

Clear website, user guides, variety of products

Julia

10/10

I came with a pretty different question as it was regarding restoring a handbag, and after sending pictures to their no. On WhatsApp, they helped me pick the right products for my bag. They... I came with a pretty different question as it was regarding restoring a handbag, and after sending pictures to their no. On WhatsApp, they helped me pick the right products for my bag. They responded kindly and swiftly, which I appreciated a lot! The products came very quickly and worked extremely well, I am very pleased with the customer service as well as the products and will definitely continue shopping here in the future because of it!

Strengths

Excellent customer service, went out of their way to help me diagnose and fix a problem with a vintage handbag, super fast response, shipping and amazing quality of product.

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