Reviews

9.3 / 10
1288 reviews
Write a review

98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1288 Reviews

Jonathan Whitehead

8/10

Goid

Strengths

No problems encountered


Kalon Moore FMF Navy Hospital Corpsman

9/10

I absolutely loooooove my shine box! It was made with such high quality and attention to detail.

Strengths

Once I reached out about my box, the company responded and was very apologetic and transparent about the process. They rectified the issue immediately and I was grateful.

Reply The Shoe Care Shop Int.:

Hi Kalon,
Thank you for your message and positive review! We are happy to hear you are enjoying your new shoe care set! If you have any questions in regards on how to shine your shoes please let...
Hi Kalon,
Thank you for your message and positive review! We are happy to hear you are enjoying your new shoe care set! If you have any questions in regards on how to shine your shoes please let us know.
Kind regards,
The Shoe Care Shop


Tom O’Brien

10/10

Very good

Strengths

Range


William Dixon

10/10

Excellent

Strengths

Communication


Devin Giddens

10/10

Absolutely fantastic. Arrived from NL to the US in about a week; was shipped within hours of receiving order. Product was perfect.

Strengths

Very rapid response time, excellent communication and great value.


Alexis Massonnet

9/10

Great

Strengths

Fast and efficient


JP Patel

10/10

Excellent customer service..excellent products!

Strengths

Customer service


Marius Koch

9/10

The glass bottle of Saphir Natural Cleaner had partially leaked in the package. It should be ensured before shipping that the glass bottle is tightly closed.

Strengths

Beautifully structured website

Reply The Shoe Care Shop Int.:

Hi Marius,
Thanks so much for your review. I'm really sorry to hear that the bottle leaked during shipping. Unfortunately, we’ve seen this happen occasionally with this particular cap design....
Hi Marius,
Thanks so much for your review. I'm really sorry to hear that the bottle leaked during shipping. Unfortunately, we’ve seen this happen occasionally with this particular cap design. It’s not ideal, but it's a design decision from Saphir and sadly something we can’t change on our end.
As a small gesture for the inconvenience, I’ve reimbursed your shipping costs. The refund should show up in your PayPal account within 2 to 3 days.
Thanks again for letting us know, and if there’s anything else I can do for you, just let us know.
Kind regards,
Donny
The Shoe Care Shop


Donna Bois

10/10

Excellent service from Donny. He answered all my questions in detail so I would order the right product. I appreciate his kindness very much.

Strengths

Explaining which product to use and the videos help.


McAnthony Nwoye

10/10

Truly awesome! Loved the personal touch and informative guides.

Strengths

In-depth knowledge of the subject.